Customer Satisfaction Survey 2020 Results

The Results…

Customer satisfaction is a key performance indicator for Netpluz.  The survey helped us to measure our relationships with our customers and highlight areas for improvements.

With the feedback we have gathered in 2019, Netpluz has taken the initiatives to improve our services significantly to our customers.  We are proud to announce that we have achieved a Customer Satisfaction rating of 94.48% for the survey conducted in 2020.

We realized how important feedbacks are to our continued improvement and success as a company.  As our vision is to simplify and satisfy communication needs of our clients through the delivery of high-quality managed data, voice and video services over a single converged network, we are always committed to improving our services to deliver the best customer experience.

On behalf of the entire team at Netpluz, we thank you.

Yours sincerely,
Lau Leng Fong
Chief Executive Officer
Netpluz Asia Pte Ltd

Customer Comments

“Netpluz has been providing top-quality after-sales services and has been very professional and responsible towards their quality assurance. They do what they speak and has not disappointed our company. They also have one of the best 24hrs NOC which is knowledgeable, fast and responsible. Never once do we doubt the quality of service that Netpluz give as we know we are in best hands.”

“Very Satisfied with the service provided by the Technical person. Professional and patience. Help us solve a lot connectivity issues.”

“We have been supported by a good team of engineers. Timely manner and ability to explain the problems with so much clarity, in a short time.”

“Especially like the customer service support staff and all the Support Engineers, I liaise with. they are extremely helpful and kind. Good support staff you have must treasure.”

“It was good working with Netpluz team. They were on-the-ball it getting our requests managed and done satisfactorily.”

“I am confident with the solutions suggested by the consultant. As well as the support provided. No hassle with follow up, and very prompt.”

“I really appreciate the prompt support provided by your NOC.”

“We can reach to technical support easily.”

“Overall we are satisfied with the provided services. The consultant had been very helpful with the queries that we have and always comes up with a solution.”

“Excellent customer service especially NOC with providing quick support & clear explanation.”

“Any issues that we faced are usually resolved very quickly. Never had any issues that you guys couldn’t fix.”

“Overall was on a good condition as per SLA. Personally would like to gives a thumb up for support/helpdesk team on the hard work, appreciated.”